Return and Refund Policy

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Last updated: 08/01/2023

Thank you for shopping with DRJ Direct. We appreciate your business and want to ensure your satisfaction with our products. Please review the following policy regarding returns and refunds.

1. Returns

1.1 Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Returns must be requested within 30 days of the purchase date.

1.2 Non-Returnable Items

The following items are non-returnable:

Personalized or custom-made products.

Perishable goods.

Downloadable software or digital products.

1.3 Return Process

To initiate a return, please contact our customer service team at hello@drjdirect.co.uk with your order number and details about the product you would like to return. We will guide you through the return process.

2. Refunds

2.1 Eligibility for Refunds

Refunds will be issued for eligible returns received within the specified return period.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

2.2 Refund Process

Refunds will be processed within 7 days of receiving the returned item.

Refunds will be issued to the original payment method used during the purchase.

2.3 Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part.

3. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund.

4. Consumer Rights

This policy does not affect your statutory rights under UK consumer law.

For further assistance or inquiries, please contact our customer service at hello@drjdirect.co.uk.

Thank you for choosing DRJ Direct.